Frequently asked questions.

All your questions covered! Including shipping information, returns policy, warranty policy, and product details.

For more info simply contact us.

We always aim to have our most popular products in stock. In the case we have sold quicker than expected, we should be able to have products back in stock no later than 3-4 weeks. Please reach out via email for more updated timings.
Please send us an email with your order number and what’s missing we will investigate further.
We accept all major credit cards and ApplePay
Yes, we do. We can customise size, shape and fittings to suit your needs. Please note these will take 6-8 weeks from order placement and come with additional costs.
Please reach out via email to express your interest.
Yes, we offer a commercial range of water and fuel bladders up to 100000L in size and custom fittings to suit your needs. Please get in contact by email for more information.

Orders received before 11AM WST will ship from our Perth warehouse on the same or next business day. Orders received after 11AM WST will ship next business day or in extreme peak periods possibly 2 business days later.
Niche Outdoors typically deliver to VIC, QLD, NSW, TAS and remote locations within 5-12 business days, and for WA, SA within 3-7 business days.
Our team moves quickly to ensure orders are shipped out ASAP. If you have just placed the order then please send us an email with your change request detail and we’ll see what we can do.
Whilst it is unlikely that we will be able to make a change in time we will try our best to accommodate.
We currently only ship to Australia. Please reach out via email if you are located outside of Australia and are interested in our products.
Yes, we offer collection from our warehouse in Perth during the following times:
Mon-Fri: 3pm - 7pm
Sat: 8am - 11am
Select option at check-out

We offer full refunds for unused products that are resalable and returned in their original condition and packaging.

To begin a return, please email us including your order number. All returns must be sent by you within 14 days of delivery. Once received, your return will be inspected. You will be notified by us of any concerns or receive a refund notification within 3-5 business days. Refunds can take up to 14 days before appearing back in your payment account.
Niche Outdoors may offer product warranty. Refer to each product description for details on warranty terms and conditions.
Note all warranties do not cover any repairs needed due to accidents, improper care and use, negligence, or normal wear and tear.
To make a warranty claim, please send an email with your order number, details of the defect, and any supporting photos or videos.